→ Explore Human Skills Training
R.E.A.L Human
Skills™ System
The only soft skills training built on clinical psychology—designed to empower CX, Sales, and Success teams in an AI-driven world.
the psychology-based
What Is The R.E.A.L. Human Skills™ System?
The R.E.A.L. Human Skills™ System is a science-backed, psychologically grounded training program that equips your team with the four human competencies AI can’t embody:
Resilience – for emotional recovery and endurance
Emotional Intelligence – for navigating tough conversations with empathy and skill
Adaptability – for staying confident in change and chaos
Leadership – for taking ownership and building trust, even without a title
Each module pairs mindset shifts with real-world CX application, so your team doesn’t just understand these skills—they use them where it counts.
Why Human Skills, and Why Now?
In today’s CX landscape, AI handles the repetitive. But your humans handle the real.
The emotionally charged. The high-stakes. The irreplaceable.
That means your agents aren’t just managing the low-value repetitive tasks anymore—they’re managing customer emotion, recovering loyalty, driving retention, and representing your brand in moments that matter most.
But most teams aren’t trained for this shift.
That’s where I come in.
Why Human Skills, and Why Now?
In today’s CX landscape, AI handles the repetitive. But your humans handle the real.
The emotionally charged. The high-stakes. The irreplaceable.
That means your agents aren’t just managing the low-value repetitive tasks anymore—they’re managing customer emotion, recovering loyalty, driving retention, and representing your brand in moments that matter most.
But most teams aren’t trained for this shift.
That’s where I come in.
CX Skill Integration: What Your Team Will Master
Human Skill
CX Focus
Practical Outcomes
Resilience
Adaptability
Leadership
Emotional Intelligence
Handling emotional fatigue, post-escalation recovery
Navigating escalations, showing empathy, tone management
Improved CSAT, better conflict resolution
Working alongside AI, creative problem-solving
Increased agility, better change adoption
Owning customer outcomes, upselling through trust
Customer retention, revenue generation, empowered agent mindset
Reduced burnout, employee retention, improved occupancy
I’m a human skills coach, board-certified music therapist, and former Customer Success leader who helps teams build the emotional clarity, leadership presence, and resilience they need to succeed in today’s workplace.
From online courses to live workshops and speaking engagements—I help humans grow from the inside out.
"I built a six-figure tech career starting as a $15/hr support agent. I know what CX burnout feels like—and I also know how to prevent & heal it."
Self-paced and team-based learning that strengthens the soft skills AI can’t replace.
R.E.A.L. Human Skills™ Training
→ View Courses
Music-based team experiences that reduce burnout and build psychological safety.
Corporate Music Therapy
→ Visit Fermata Wellness coaching
Keynotes and group sessions that bring bold insight and emotional impact to your next event.
Speaking & Facilitation
→ Book Daphne
How Daphne Can Support Your Team
Self-paced and team-based learning that strengthens the soft skills AI can’t replace.
R.E.A.L. Human Skills™ Training
→ View Courses
Music-based team experiences that reduce burnout and build psychological safety.
Corporate Music Therapy
→ Visit Fermata Wellness coaching
Keynotes and group sessions that bring bold insight and emotional impact to your next event.
Speaking & Facilitation
→ Book Daphne
How Daphne Can Support Your Team
From answering phones at $15/hr to leading CS strategy for high-growth tech companies—I know what it means to survive workplace pressure and still show up with purpose. I built this work for people who are done performing and ready to lead with clarity, care, and confidence.
Meet daphne
Welcome! I’m Daphne M. Clark—a human skills coach, music therapist, and former tech leader who climbed from a $15/hr support role to a six-figure career in the CX industry across companies like Lyft and Gladly. I built this training based on what I know your teams face—emotionally, mentally, and strategically.
This isn’t theory. It’s what your team reaches for when pressure spikes—and your brand loyalty is on the line.
Peak season is around the corner so let's get to work!
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Resilience Challenges Guide
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Resilience Challenges Guide
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Building resilience isn't about massive leaps; it's about small, consistent steps that strengthen your inner foundation. This guide introduces ten micro-challenges designed to fortify your emotional well-being and unlock your potential.
Steal this!
DOWNLOAD