Building Human Capacity in the of AI.
Age
your humans have more potential than ever.
As AI reshapes the landscape of customer experience, one truth remains: your people are still your greatest asset.
I help companies build the human capacity their teams need to thrive—not just survive—during this era of rapid change. Through a blend of psychology, music therapy, and CX expertise, I offer customized solutions that develop resilience, emotional intelligence, adaptability, and leadership at every level of your team.
Building Human Capacity in the of AI.
Age
your humans have more potential than ever.
As AI reshapes the landscape of customer experience, one truth remains: your people are still your greatest asset.
I help companies build the human capacity their teams need to thrive—not just survive—during this era of rapid change. Through a blend of psychology, music therapy, and CX expertise, I offer customized solutions that develop resilience, emotional intelligence, adaptability, and leadership at every level of your team.
how i can serve you
speaker
music therapist
consultant
how i can serve you
speaker
music therapist
consultant
Core Offering:
The Human Capacity Consulting Package
This consultative package is designed to meet your team where they are—and equip them for where they’re going.
In Phase 1, we align with leadership on goals and metrics, assess your team’s structure and current performance, and gather deep insights through surveys, listening sessions, and an optional conversation audit. These findings are synthesized into a customized Human Skills Development Framework that outlines key growth areas and actionable next steps.
Based on your team’s framework, I’ll deliver a tailored proposal for human skills development using either the REAL Human Skills™ Training System, music therapy workshops, or a combination of both. This phase focuses on experiential learning and real-time practice to help your team internalize and apply these skills in daily CX interactions.
We revisit the original framework to assess skill growth, confidence, and performance shifts through follow-up surveys, audits, and leadership reflection. This phase provides a comprehensive view of your team’s development and identifies new opportunities for continued growth.
Phase 1: Assessment & Human Skills Framework
Phase 2: Implementation & Training
Phase 3: Reassessment & Impact Evaluation
A strategic 12–18 month engagement for CX, Support, and Success Teams
Outcome: A clear, strategic roadmap for developing the human skills your team needs to thrive in the AI era.
Outcome: Your team gains the tools—and the space—to confidently embody the skills that drive retention, loyalty, and long-term performance.
Outcome: A data-informed understanding of your team’s transformation and clear direction for what’s next.
let's get started
today
Core Offering:
The Human Capacity Consulting Package
This consultative package is designed to meet your team where they are—and equip them for where they’re going.
In Phase 1, we align with leadership on goals and metrics, assess your team’s structure and current performance, and gather deep insights through surveys, listening sessions, and an optional conversation audit. These findings are synthesized into a customized Human Skills Development Framework that outlines key growth areas and actionable next steps.
Based on your team’s framework, I’ll deliver a tailored proposal for human skills development using either the REAL Human Skills™ Training System, music therapy workshops, or a combination of both. This phase focuses on experiential learning and real-time practice to help your team internalize and apply these skills in daily CX interactions.
We revisit the original framework to assess skill growth, confidence, and performance shifts through follow-up surveys, audits, and leadership reflection. This phase provides a comprehensive view of your team’s development and identifies new opportunities for continued growth.
Phase 1: Assessment & Human Skills Framework
Phase 2: Implementation & Training
Phase 3: Reassessment & Impact Evaluation
A strategic 12–18 month engagement for CX, Support, and Success Teams
Outcome: A clear, strategic roadmap for developing the human skills your team needs to thrive in the AI era.
Outcome: Your team gains the tools—and the space—to confidently embody the skills that drive retention, loyalty, and long-term performance.
Outcome: A data-informed understanding of your team’s transformation and clear direction for what’s next.
let's get started
today
- anthony stephan,
chief learning officer, deloitte US
Workplace Skills survey
“Organizations that overemphasize technical training at the expense of enduring human capabilities — like divergent thinking, emotional agility, and resilience — could end up impeding innovation and leaving employees ill-equipped to lead teams, adapt to market opportunities, and fully harness the potential of technology.”
- anthony stephan,
chief learning officer, deloitte US
Workplace Skills survey
“Organizations that overemphasize technical training at the expense of enduring human capabilities — like divergent thinking, emotional agility, and resilience — could end up impeding innovation and leaving employees ill-equipped to lead teams, adapt to market opportunities, and fully harness the potential of technology.”
Ad hoc experiences to regulate stress, build connection, and strengthen emotional capacity
Corporate Music Therapy
Team drumming & music meditation
Creative resilience circles
Psychological safety workshops using music, movement, and guided reflection
Guided practices for burnout prevention & team decompression
Great for off-sites, quarterly wellness events, or team reset days
Ad hoc experiences to regulate stress, build connection, and strengthen emotional capacity
Corporate Music Therapy
Team drumming & music meditation
Creative resilience circles
Psychological safety workshops using music, movement, and guided reflection
Guided practices for burnout prevention & team decompression
In today’s fast-paced, high-stress work environment, Daphne’s workshops are invaluable. By building emotional intelligence and creativity, she equips organizations with the tools to thrive.
I wholeheartedly recommend Daphne to anyone seeking unique, meaningful, and impactful team development experiences.
former VP, Employee engagement & experience, Gladly
Angela H.
"Inner Fortitude transformed our team. We've become more collaborative, creative, and resilient in handling high-stress situations."
HR Director, Tech Company
Joshua
In today’s fast-paced, high-stress work environment, Daphne’s workshops are invaluable. By building emotional intelligence and creativity, she equips organizations with the tools to thrive.
I wholeheartedly recommend Daphne to anyone seeking unique, meaningful, and impactful team development experiences.
former VP, Employee engagement & experience, Gladly
Angela H.
"Inner Fortitude transformed our team. We've become more collaborative, creative, and resilient in handling high-stress situations."
HR Director, Tech Company
Joshua
Speaking &
Thought Leadership
Topics include:
What AI can’t replace: The new ROI of Human Skills
Building emotionally intelligent CX teams
Psychological safety as a growth strategy
Reinventing yourself in a world that keeps changing
I speak at the intersection of human resilience, emotional intelligence, and the AI-powered workplace.
Speaking &
Thought Leadership
Topics include:
What AI can’t replace: The new ROI of Human Skills
Building emotionally intelligent CX teams
Psychological safety as a growth strategy
Reinventing yourself in a world that keeps changing
I speak at the intersection of human resilience, emotional intelligence, and the
AI-powered workplace.
“Daphne! You did such an amazing job at making us all feel comfortable, even those of us who are not musically inclined. The atmosphere was great! The music was great! The conversation was great!“
in-person workshop participant, lyft
"Have these more often!"
“I thought Daphne did a fine job with everything. With all the activities we tried, the pacing of the session was very effective in distressing the group. She created a very comfortable atmosphere to share and participate."
in-person workshop participant, lyft
"Very thankful for her gifts and sharing them so well. Looking forward to utilizing the 4,7,8 breathing technique, lyric swapping, and improvising for stress management and relaxation.”
participant
feedback
virtual workshop participant, wonolo
“Daphne! You did such an amazing job at making us all feel comfortable, even those of us who are not musically inclined. The atmosphere was great! The music was great! The conversation was great!“
in-person workshop participant, lyft
"Have these more often!"
“I thought Daphne did a fine job with everything. With all the activities we tried, the pacing of the session was very effective in distressing the group. She created a very comfortable atmosphere to share and participate."
in-person workshop participant, lyft
"Very thankful for her gifts and sharing them so well. Looking forward to utilizing the 4,7,8 breathing technique, lyric swapping, and improvising for stress management and relaxation.”
participant
feedback
virtual workshop participant, wonolo
Meet daphne
Welcome! I’m Daphne M. Clark—a human skills coach, music therapist, and former tech leader who climbed from a $15/hr support role to a six-figure career in the CX industry across companies like Lyft and Gladly. I built this training based on what I know your teams face—emotionally, mentally, and strategically.
This isn’t theory. It’s what your team reaches for when pressure spikes—and your brand loyalty is on the line.
Peak season is around the corner so let's get to work!
contact my team today!
Meet daphne
Welcome! I’m Daphne M. Clark—a human skills coach, music therapist, and former tech leader who climbed from a $15/hr support role to a six-figure career in the CX industry across companies like Lyft and Gladly. I built this training based on what I know your teams face—emotionally, mentally, and strategically.
This isn’t theory. It’s what your team reaches for when pressure spikes—and your brand loyalty is on the line.
Peak season is around the corner so let's get to work!